Support Program Manager
The support program manager is responsible for the coordinating bug fixing and invoicing for a customer who has signed a maintenance and support contract. The SPM is the customer’s primary contact when they have issues to escalate. The SPM works closely with both the customer and other areas of the organization, especially Sales, in order to identify potential upsell opportunities.
- At the end of a development project, the SPM takes over ownership of the product that is released and becomes the primary customer contact at Zenterio
- Upsell opportunities follow-up – present ongoing roadmap for potential Change Requests
- Signing off on the releases before they are sent
- Negotiate the backlog with the customer
- Together with Product Owners plan the support releases based on the backlog
- Leading the Integration Team. The size of and roles in an integration team varies between projects, not all projects have or require an integration team
- Leadership: Must be able to both drive and delegate the work and improvements of the project
- Negotiation: A lot of the SPM’s time will be spent in discussions with the customer. Being able to achieve win-wins is important
- Structure and order: There are many stakeholders and all of them depend on current and correct information about status
- Positive attitude and the ability to spread this to others
- Reasonable domain knowledge within the area of the project
- A willingness and drive to sell and increase revenue
Why do you want to work with us? If you want to influence the viewing experience of millions of users around the world this is the right place! You get to enter a company with a high spirit, with the best and brightest technical experts. Zenterio combines the benefit of being small enough that a good idea can be implemented quickly, and big enough to be able to achieve great things! Coworkers will welcome you, doors are always open for answering questions and having discussions.
Ready to act? If you are interested in applying for this role, do not wait to submit your application, we review applications continuously!
What is Zenterio?
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Our Core Values
Those who enjoy what we do, do it better. Having fun at work breathes life into the company, fills every day with value and encourages people to try new things.
Innovation is at the heart of everything we do, it is the stepping-stone to the future of television and it is what allows us to continuously improve.
Everyone who works for and with Zenterio deserves equal respect.
We are responsible for our own actions and any way that they influence the lives of our customers and fellow workers.
We always strive to be as efficient and as effective as possible in everything we do. We believe in timely delivery, in making the most out of the resources given and providing the best value for the money.